PRESS RELEASE

20 Oct 2022
PROTON PROVIDES EXTENDED WARRANTY FOR PCPO VEHICLES

- Extended warranty provides coverage to used car buyers for up to 12 months or 25,000km
- Added benefit provides peace of mind to customers of approved used Proton vehicles


Subang Jaya, 20 October - To provide additional peace of mind to buyers of used Proton vehicles, national car maker PROTON will provide a one-year extended warranty for all PROTON Certified Pre-Owned (PCPO) vehicles.

With immediate effect, all PCPO vehicles sold via PROTON authorised used car outlets are eligible for the PCPO Extended Warranty Program (PCPO-EW) that is underwritten by Allianz General Insurance. Under the program, parts of the engine and transmission that are found to be defective under normal use for the first 25,000km or 12 months will be repaired or replaced by the warranty provider. 


“Proton would like to welcome Allianz as our insurance partner in our effort to provide added assurance to our customers. With the extended warranty, owners of PCPO vehicles are protected from unexpected costs due to mechanical failure for engine and transmission parts,” said Roslan Abdullah, Deputy Chief Executive Officer, PROTON. 

Since its inception in 2019, PROTON’s Used Car Management (UCM) unit has introduced operating procedures and provided training for used car inspectors to manage transactions at each outlet and ensure services provided are in line with the expectations set by the brand. Currently, the company has 36 outlets that retail PCPO vehicles in the country. 

“With PROTON’s sales volume increasing over the past few years, we have seen a similar increase of trade-in or trade-up transactions. Therefore, with customer satisfaction in mind, we want to give assurances to our consumers to ensure ownership of a PCPO vehicle is a satisfactory experience on par with other brands,” added Roslan Abdullah. 

Vehicles sold under the PCPO programme undergo a thorough 201-point inspection and are guaranteed to be free of any flood or major accident damage. Besides enjoying the 1-year extended warranty which covers the engine and transmission, customers are also entitled to a one-time free basic service after 6 months from the date of purchase. 

 

With the increasing shift to online platforms, UCM has also set up a dedicated PROTON used car website (http://used-cars.proton.com) to attract tech-savvy buyers. Consumers can view stocks without walking into showrooms and browse through the website to get an estimated market price for a used car.

 

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