Definitions:

1. “Us”, “our” and/or “we” and/or PROTON means PROTON HOLDINGS BERHAD and/or any company, organization, body corporate, and/or entity forming any part of PROTON HOLDINGS BERHAD and shall include our agents, employees, contractors, and sub-contractors;
2. “PDPA” means Personal Data Protection Act 2010 (Act 709) and any and all subsidiary legislation, regulations, and/or orders made thereunder and as may be supplemented from time to time and any guidelines and/or directives issued by any relevant authority;
3. “Personal data” has the meaning assigned to it under the PDPA;
4. “Processing” shall have the meaning assigned to it by the PDPA; and
5. “Products and/or services” means any products, goods, items, services, websites, applications, amenities and/or facilities provided by us.

Your personal data will be processed by us or by parties acting on our behalf. Such personal data will include but will not be limited to:-

1. Your identification data (name, national registration identity card number, contact details, passport number, nationality, race, birth date, age, gender, address, telephone number, e-mail address)
2. information in audio/video format (including voice, closed-circuit television (“CCTV”) or security recordings);
3. images (including photograph);
4. biometric information;
5. location tracking or global positioning system (“GPS”) information; and ​
6. any other information relating directly or indirectly to you or which may be used to identify you. ​​

By providing your personal data to us through the Website, you represent that you are over 18 years old. If PROTON becomes aware that we have inadvertently captured any personal data about a person who is under 18, we will take the appropriate steps to shut down the account and promptly delete your information.

We may collect your personal data from the following sources:-

1. To provide you with products and/or services and any other purpose relating to our provision and/or your usage of said products and/or services;
2. To maintain internal records;
3. To verify your identity;
4. To contact you;
5. To respond to your queries, if any; 
6. To enable you to enter into a contract with us;
7. To carry out research and analysis;
8. To conduct marketing and promotion;
9. To conduct audits, investigations, or any other inquiry;
10. To conduct any legal proceedings or in relation to any legal action;
11. To prevent any unlawful act;
12. To carry out any action provided for by law or required by an authority; and
13. To achieve any other purpose which, in our estimation, is necessary and/or reasonable in the circumstances.

Where you have indicated your consent to receiving marketing or promotional updates from PROTON, you may opt-out from receiving such marketing or promotional material at any time. You may select the relevant “unsubscribe” option as may be provided in PROTON’s marketing or promotional material or you may contact our Customer Care stated in Clause 12.

We may collect your personal data from the following sources:

1. From you;
2. From your usage of the products and/or services;
3. From any communication provided by you to us;
4. From any publicly available source; and
5. From any third party;
6. From automated means, including but not limited to, online advertisements (including our advertisements on third party websites), visit our social media/social networking pages (or their relevant platforms or corresponding mobile applications), or download and/or use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your IP address, your unique device identifier (or other device identifier) and/or geo-location data to offer you certain features or functionalities within that mobile application. As outlined in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

You have the right to request access to and to request correction of your personal data. We reserve the right to refuse any request for access or correction to your personal data for the reasons permitted under law. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.

We may disclose your personal data to the following parties:-

1. A party to whom disclosure is provided for under law or required by an authority;
2. A company related to us;
3. Our business partners, agents, employees, contractors, sub-contractors, service providers, and suppliers;
4. Credit reference agencies to assess creditworthiness;
5. Service providers to assist with banking operations;
6. Auditors, consultants, accountants, lawyers, or advisors;
7. Government agencies, law enforcement and regulatory bodies to assist in fraud prevention or investigations; or
8. Any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.

Your personal data may be transferred to, or stored in locations outside the jurisdiction where you originally provided it, including with third-party service providers operating in various countries around the world. Whenever we transfer your personal data out of Malaysia, we will do so in accordance with the PDPA and ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

1. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
2. Where we use certain service providers in or otherwise transfer data to countries which do not have an adequate level of protection for personal data, we may use specific contracts which give personal data the same protection it has in Malaysia.

You have the right to request for deletion or erasure of your personal data. We will try to do so promptly, and, to the extent reasonably possible, we will inform anyone who has access to your personal data as provided in Clause 6 on your request. Please note that in some circumstances and to the extent permitted by law, we will not be able to delete your personal data without also deleting your user account with us. We may be required to retain some of your personal data after you have requested deletion, to satisfy our legal and contractual obligation. We may also be permitted by applicable laws to retain some of your personal data to satisfy our business needs.

The personal data you provide to us is obligatory and necessary in order for us to provide you with the products and/or services. Any failure to provide such personal data may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.

You have the right to request for deletion or erasure of your personal data. We will try to do so promptly, and, to the extent reasonably possible, we will inform anyone who has access to your personal data as provided in Clause 7 on your request. Please note that in some circumstances and to the extent permitted by law, we will not be able to delete your personal data without also deleting your user account with us. We may be required to retain some of your personal data after you have requested deletion, to satisfy our legal and contractual obligation. We may also be permitted by applicable laws to retain some of your personal data to satisfy our business needs.

Contact information : Customer Care Call Centre at 1-800-888-398 or email customercare@proton.com.